Terms & Conditions
Seven Oceans Expeditions, LLC
Effective Date: February 16, 2026
These Terms & Conditions govern participation in any expedition, training program, or related activity (“Expedition”) operated by Seven Oceans Expeditions, LLC (“SOE”).
By submitting a reservation request, paying a deposit, or participating in an Expedition, you agree to these Terms.
1. Reservations & Payments
Reservation Hold.
SOE, as a courtesy, will hold a reservation for ten (10) calendar days without payment. If the required deposit or payment is not received within that period, the reservation may be released and offered to another Participant.
Deposit.
A deposit equal to twenty-five percent (25%) of the total Expedition price per Participant is required to confirm a reservation, unless full payment is required at the time of booking pursuant to these Terms.
Final Payment.
The remaining balance is due one hundred twenty (120) days prior to the start of the Expedition.
If final payment is not received by the due date, SOE may treat the reservation as canceled by the Participant and apply cancellation penalties as outlined in Section 2 of these Terms.
Required Documentation.
All required forms, waivers, and requested documentation must be submitted no later than ninety (90) days prior to the start date of the Expedition.
2. Participant Cancellations and Cancellation Penalties
All cancellations must be submitted in writing to contact@sevenoceansexpeditions.com.
The cancellation shall be effective from the date that SOE receives notice of the cancellation. The Participant hereby agrees that losses sustained by SOE in the event of a cancellation would be very difficult or impossible to quantify and that the fees set forth in the cancellation penalty schedule represent a fair and reasonable assessment as liquidated damages, since a cancellation means a diminished opportunity to sell the same space on the booked Expedition.
Deposit Refund Window.
A Participant may cancel within five (5) calendar days after SOE’s receipt of the initial deposit, as confirmed by SOE, and receive a full refund of the deposit, provided that the cancellation occurs more than one hundred twenty (120) calendar days prior to the start date of the Expedition.
After this five (5) calendar day period expires, the deposit becomes non-refundable.
The Deposit Refund Window applies only to the initial deposit and does not apply to reservations made within one hundred twenty (120) calendar days of departure, which require full payment at booking.
Cancellation Penalties.
Cancellation penalties are calculated per Participant based on the total Expedition price:
• More than one hundred twenty (120) calendar days prior to the start date of the Expedition: Deposit non-refundable (unless canceled within the five (5) day Deposit Refund Window described above)
• One hundred twenty (120) to ninety-one (91) calendar days prior to the start date of the Expedition: Fifty percent (50%) of the total Expedition price
• Ninety (90) to sixty-one (61) calendar days prior to the start date of the Expedition: Seventy-five percent (75%) of the total Expedition price
• Sixty (60) calendar days or fewer prior to the start date of the Expedition, or failure to appear: One hundred percent (100%) of the total Expedition price
All cancellation penalties apply regardless of the reason for cancellation, including but not limited to personal, medical, family, employment, governmental, weather-related, or travel-related causes. No exceptions will be made.
Refunds, Credits, and Reimbursements.
No refunds, credits, or partial reimbursements will be issued for:
• Late arrival for any reason, including flight delays, missed connections, or weather
• Early departure for any reason
• Missed dives or missed portions of the itinerary
• Seasickness or discomfort
• Voluntary withdrawal
• Failure to meet participation requirements
• Failure to provide required documentation
• Passport, visa, or entry issues
• Personal, family, or business conflicts
• Illness or medical disqualification
• Equipment failure, including personal dive equipment
Insurance: Trip cancellation, medical, medical evacuation, and travel interruption coverage.
Participants are strongly advised to purchase comprehensive travel insurance inclusive of medical, medical evacuation, trip cancellation and interruption coverage. In the unfortunate event that you must cancel your participation in the Expedition, or that SOE cancels or curtails the Expedition due to a Force Majeure Event, trip cancellation insurance may be the only source of reimbursement. It is the Participants’ responsibility to check the terms of any policy.
Non-transferable reservations.
Due to the nature of the Expedition and requirements of each Participant, reservations are non-transferable and may not be reassigned without the written consent of SOE.
3. Expedition Changes & Cancellation by SOE
Expeditions operate in remote and environmentally dynamic regions. Itineraries, routing, dive locations, and schedules may change due to weather, sea state, ice conditions, operational considerations, port restrictions, or safety decisions. Such changes do not constitute a cancellation.
If SOE cancels an Expedition prior to the start date of the Expedition for reasons within its sole control, SOE’s liability shall be limited to a refund of payments actually received by SOE for the Expedition. SOE shall not be responsible for any indirect, incidental, or consequential losses, including airfare, hotels, equipment purchases, or other travel arrangements.
Participants are responsible for securing insurance to cover such risks.
4. Medical Facilities & Emergency Care
Expeditions take place in remote polar environments with limited medical infrastructure.
Participants acknowledge that:
• Medical facilities may be limited, delayed, or unavailable
• Emergency evacuation may be required by air or sea
• Hyperbaric treatment facilities are not available locally in Greenland and may require international evacuation
Participants are required to:
• Maintain active dive accident insurance (e.g., DAN or equivalent)
• Maintain travel medical and evacuation insurance
• Provide a physician’s clearance to dive if requested
Detailed medical disclosures, acknowledgments, and assumption of risk provisions are set forth in the separate Participant Agreement and Release of Liability.
SOE is not responsible for medical or evacuation expenses.
5. Passports & Entry Requirements
Participants are responsible for ensuring their passport is valid for the required entry period and that all necessary visas or permits are obtained. SOE strongly recommends that a Participant’s passport is valid for a period of more than six months past their planned departure date from a foreign country.
No refunds will be issued for expired passports, denied boarding, denied entry, or incomplete documentation.
6. Participant Qualifications
SOE reserves the sole and absolute right to determine Participant suitability and fitness for expedition-level diving. Such determinations may be made prior to or during the Expedition.
All divers must:
• Hold appropriate certifications for the planned dives
• Have documented cold-water and drysuit experience appropriate to the Expedition
• Be physically and medically fit to dive
• Maintain required dive accident insurance
• Demonstrate competency in buoyancy control and equipment management
Participants must bring personal dive equipment with which they are familiar and experienced in cold-water conditions. The Expedition is not the appropriate venue for first-time use of new equipment unless participating in a designated training program such as the Polar Prep Series.
SOE may deny boarding or terminate participation at any time if, in SOE’s sole judgment, a Participant’s conduct, skill level, physical condition, equipment, or preparedness presents a safety risk. No refund shall be issued in such cases. Such determination shall be final and binding.
7. Assumption of Risk
Participants acknowledge that expedition-level diving in remote cold-water environments involves inherent and significant risks, including but not limited to:
• Cold-water exposure and hypothermia
• Vessel movement and embarkation hazards
• Ice, currents, and environmental unpredictability
• Equipment malfunction
• Decompression illness
• Physical injury, illness, permanent disability, or death
Participants voluntarily assume all such risks. A separate Participant Agreement and Release of Liability must be executed prior to the start date of the Expedition.
8. Limitation of Liability
To the fullest extent permitted by law, SOE and its owners, officers, employees, contractors, expedition leaders, and affiliated partners shall not be liable for any injury, loss, damage, delay, expense, or death arising from participation in an Expedition.
If, notwithstanding the foregoing, SOE is found legally liable for any claim arising from participation in an Expedition, such liability shall be limited to the amount paid directly to SOE for the Expedition.
SOE shall not be liable for indirect, incidental, consequential, or punitive damages.
9. Governing Law; Dispute Resolution; International Participants
These Terms, the Participant Agreement and Release of Liability, and any dispute arising out of or relating to participation in an Expedition shall be governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to conflict of law principles.
Any dispute, claim, or controversy arising out of or relating to these Terms, the Participant Agreement and Release of Liability, or participation in an Expedition shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules then in effect.
The arbitration shall take place in New York, New York, and shall be conducted in the English language.
This agreement to arbitrate applies to all Participants regardless of citizenship, residence, or country of booking.
The parties agree that the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.
The parties waive any right to a jury trial and agree that all claims must be brought in an individual capacity and not as part of any class, collective, consolidated, or representative action.
Judgment upon the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator shall have exclusive authority to determine the scope and enforceability of this arbitration provision.